To purchase a new device, please contact your assigned Customer Success Specialist directly (if applicable) or contact Customer Support directly at support@linxup.com or 877-732-4980.

Upon receiving your new gps tracking device, make sure to activate the device with the activation code located on the sticker directly on the hardware and install the device before being able to see this in the map page.

Note* If this is a camera, the activation code is the camera serial number. This serial number is located directly on the camera itself and on the box the camera arrived in. You will not name the camera, but you must assign it to the gps tracker where the camera will be located in order to use it.

To remove, pause or delete a tracking device from your account, map and admin portal, please contact your assigned Customer Success Specialist directly (if applicable) or contact Customer Support directly at support@linxup.com or 877-732-4980.

If you notice a device missing or has been removed from your account, please contact your assigned Customer Success Specialist directly (if applicable) or contact Customer Support directly at support@linxup.com or 877-732-4980.

Visit the Account & Device Activation page.

To activate a new device:

1. Navigate to ‘Setup’ on the top toolbar.
2. Select the ‘ADD NEW TRACKER’ button on the top right.
3. Enter the activation code found on your gps tracking device. Note* If this is a camera, the activation code is the camera serial number. This serial number is located directly on the camera itself and on the box the camera arrived in.
4. Select 'Continue' and enter the tracker name. Note* If this is a camera, you will not name it, but you must assign it to the gps tracker where the camera will be located.
5. Click ‘Save.’

If your device is not operating correctly, start with the tips in the question below. Contact your assigned Customer Success Specialist directly (if applicable).

Or if you're still experiencing issues, open a chat (click the Chat link in the top right side of the portal), give us a call at 877-732-4980 or even email our Customer Support team directly. We can assist with additional troubleshooting.

If you are no longer using your device, did you know you can transfer it to a friend or colleague? Give us a call at 877-732-4980 or email our Customer Support team to get it set up.

Visit the Troubleshooting page and select your device for device-specific troubleshooting steps.

Your device may stop tracking for a variety of reasons such as:

• Device may not have power, such as, any blown fuses.
• Device may not have had enough time after installation to obtain a cellular signal or make a connection to a fixed GPS signal.
• Cellular signal and/or GPS signal may be blocked.
• OBD port may have a problem (plug-in device only).
• A problem may exist with the wiring (wired device only).

Take the following steps to identify and resolve the issue:

1. First verify that the device has power by making sure lights are lit.
2. If the device is powered, ensure that the device is activated in the admin portal, also make sure that at least 60 minutes have passed since installation. The device requires up to 60 minutes following installation to obtain a cellular signal and GPS fix. See below to verify the correct light orientation.

3. If the light orientation is correct, make sure your vehicle in an open area and not in a parking structure. The tracking signal may be blocked in underground parking garages. The tracking signal may also be temporarily interrupted if your vehicle is in an area near a military facility or airport.
4. If the device is a plug-in device, check to make sure the OBD port is functioning by testing it with an OBD scan tool, or by installing the device in the OBD port of another vehicle. If your device is a wired device, check installation by visiting our Wired Installation Video.

Installing your plug-in device is as easy as plugging in a lamp:

1. Locate the OBD II port under the dashboard of your vehicle, usually within two feet of the steering wheel. If you can't locate your OBD port, give us a call at 877-732-4980 or consult your owner's manual.
2. Plug the device into the OBD port.
3. Start the vehicle and check the lights on the device:

4. Your vehicle must be outside and not in a covered area so that it will receive GPS signal. When working properly, the blue light will blink once every 3 seconds and you will see a blinking green light.
5. Login to your portal to see your vehicle on the map. This may take up to two hours.

Visit Plug-in Installation page.

Wiring the device into a vehicle is easy, and requires installation inside the passenger compartment of the vehicle.

You can check the installation by viewing our Wired Installation Video or visit the Wired Installation page.

1. Wiring the device into a vehicle is easy, and requires installation inside the passenger compartment of the vehicle. The Linxup wired device has a series of wires — you will only need to attach three of these wires to your vehicle (the additional wires are for future features or functions). The three wires you need are the red wire (power), the black wire (ground), and the white wire (ignition sense).
   • Locate a connection point in the vehicle for constant power, such as the fuse box. Remove the insulation on the selected wire.
   • Connect the red wire on the Linxup device to the vehicle's constant power wire. This connection allows the device to receive power when ignition is off and on.
   • Connect the Linxup black wire to your vehicle’s chassis. This connection serves as a ground for the device.
   • Locate the vehicle’s ignition wire (reference the vehicle’s wiring diagram in order to locate).
   • Verify the ignition wire by measuring the operating voltage while the key is turned to the ON or START position (the voltage should read 0 VDC when the key is in the off position, and typically between 11V and 14V when in the ON position).
   • Connect the white wire on the Linxup device to the vehicle’s ignition wire. This connection allows the device to report ignition OFF and ON events.
   • An optional plastic zip tie is included to secure the device under the vehicle dash with the label that reads “Label Side Down” facing down.

2. Confirm the power connection.
   • Following installation, allow 5-10 minutes for the Linxup device to power up and obtain a cellular and GPS fix. Your vehicle must be outside and not in a covered area so that it will receive GPS signal. When working properly, the blue light will blink once every 3 seconds and you will see a blinking green light.
   • You should see your car’s location on the map (may take up to two hours).

An RMA (Return Merchandise Authorization) is required to send any broken, damaged or incompatible hardware back to Linxup. This process uses dedicated UPS tracking numbers so your hardware is properly logged, tracked and confirmed received correctly.

Report any hardware issue as soon as possible, don’t wait! Contact the Linxup Customer Support department or your assigned Customer Success Specialist (if applicable) about any broken, damaged, lost or incompatible part of your hardware. Linxup reviews every request internally and individually against any and all policies before approving and deposits apply.

Have your serial number(s) ready! This is vital to confirm which device(s) are to potentially be shipped back to Linxup. 
Where’s my hardware serial number(s)?
Serial numbers on GPS trackers: Located on a sticker directly on the hardware, near the activation code.
Serial numbers on Cameras: Located on the camera hardware itself and on the individual camera original box.

If your Customer Success Specialist or the Customer Support department has reviewed and determined an RMA is needed, then, it's approved and processed, here's what to do next in the steps below:

Once approved and processed, you'll receive via email, a pre-paid attached UPS shipping label and instructions.
To ship this hardware back: Please print the pre-paid UPS shipping label that was emailed. Next, box and secure the hardware (cords, cables, brackets, adapters, mounts, wires and connectors are not required to send back), attach the pre-paid label on the box of hardware, then drop it off at any UPS location or dropbox.

Upon receipt back to Linxup, Linxup inspects all inside and outside components of returned hardware individually and thoroughly.

Once you receive a replacement gps tracker or replacement camera:

Activate! Use the activation code on its sticker located directly on the hardware. If this is a camera, the serial number is on the camera directly or the original box of that camera and the camera must be assigned to the appropriate GPS tracker it will be with. 
Install the hardware and allow about an hour before being able to see it checked in or reporting data on the map in the admin portal — your recently returned tracker or devices will automatically disappear from the map in your admin portal.